Privacy Policy

1. Introduction

Training Zone NYC (“Training Zone,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, enroll in our programs, or use our facilities.

By using our services, you consent to the data practices described in this policy.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for membership or programs
• Sign up for a free trial class
• Contact us via email, phone, or contact forms
• Subscribe to our newsletter or communications
• Participate in promotions, contests, or surveys
• Make payments for services

Personal information may include:

• Name, email address, phone number, mailing address
• Date of birth and age
• Emergency contact information
• Medical information and health conditions (voluntary disclosure)
• Payment information (credit card details, billing address)
• Photograph or video likeness (when participating in classes or events)

Information for Minors

For participants in our Juniors Martial Arts program (ages 5-14) and Little Pandas program (ages 4-5), we collect information from parents or legal guardians including the child's name, age, emergency contact information, and any relevant medical information disclosed for safety purposes.

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage:

• IP address, browser type, and operating system
• Pages visited, time spent on pages, and navigation paths
• Referring website addresses
• Device identifiers and mobile network information

3. How We Use Your Information

We use the information we collect for the following purposes:

• Membership Management: Process registrations, manage memberships, and provide access to programs and facilities
• Communication: Send class schedules, updates, promotional offers, newsletters, and respond to inquiries
• Safety and Medical: Maintain emergency contact information and medical disclosures to ensure safe participation in physical activities
• Payment Processing: Process membership fees, program payments, and financial transactions
• Marketing: Send promotional materials about our programs, events, and special offers (you may opt-out at any time)
• Website Improvement: Analyze website usage to improve user experience and functionality
• Legal Compliance: Comply with legal obligations, resolve disputes, and enforce our agreements
• Social Media and Marketing: Share photos, videos, and testimonials for promotional purposes (with consent as outlined in our Terms of Service)

4. How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: Third-party vendors who perform services on our behalf (payment processing, email marketing, website hosting) under confidentiality agreements
• Legal Requirements: When required by law, court order, or governmental request, or to protect our rights and safety
• Emergency Situations: Medical professionals or emergency responders in the event of a health emergency
• Business Transfers: In connection with a merger, sale, or acquisition of all or part of our business
• With Your Consent: When you explicitly authorize us to share your information

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website:

• Essential Cookies: Required for website functionality and security
• Analytics Cookies: Help us understand how visitors use our website (Google Analytics)
• Marketing Cookies: Track your preferences and enable targeted advertising on third-party platforms

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

6. Children's Privacy (COPPA Compliance)

Our Juniors Martial Arts program serves children ages 5-14, and our Little Pandas program serves children ages 4-5. We comply with the Children's Online Privacy Protection Act (COPPA):

• We do not knowingly collect personal information directly from children under 13 through our website
• All information about minors is collected from and with consent of parents or legal guardians
• Parents have the right to review, update, or delete their child's information at any time
• We use children's information only for program administration, safety, and communication with parents

If you believe we have inadvertently collected information from a child without parental consent, please contact us immediately at staff@tznyc.com.

7. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

• Secure socket layer (SSL) encryption for data transmission
• Restricted access to personal information on a need-to-know basis
• Regular security assessments and updates
• Secure payment processing through PCI-compliant third-party processors

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. This includes:

• Active membership information: Duration of membership plus 3 years
• Medical and liability waivers: 7 years after last participation
• Payment records: As required by tax and accounting regulations
• Marketing communications: Until you unsubscribe or request deletion

9. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Opt-Out: Unsubscribe from marketing communications at any time
• Portability: Request transfer of your information to another service provider
• Objection: Object to certain processing of your personal information

To exercise these rights, please contact us at staff@tznyc.com. We will respond to your request within 30 days.

10. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information (subject to exceptions)
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising privacy rights

To submit a CCPA request, email staff@tznyc.com with “CCPA Request” in the subject line.

11. Third-Party Links and Services

Our website may contain links to third-party websites (such as social media platforms). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing personal information.

12. Marketing Communications and Opt-Out

We may send you promotional emails about our programs, events, and special offers. You can opt-out of marketing communications at any time by:

• Clicking the “unsubscribe” link in any marketing email
• Contacting us at staff@tznyc.com with “Unsubscribe” in the subject line
• Updating your communication preferences in your member account

Note: Even if you opt-out of marketing emails, we may still send you essential communications related to your membership, transactions, and safety notices.

13. International Users

Training Zone NYC operates in the United States. If you are accessing our website or services from outside the United States, please note that your information will be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a revised “Last Updated” date. Significant changes will be communicated via email or prominent notice on our website.

Your continued use of our services after changes constitutes acceptance of the updated Privacy Policy.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: